Refund policy

Return & Refund Policy

At Millurra, customer satisfaction is our priority. We carefully inspect and pack every order to ensure quality. However, if you receive a damaged, defective, or incorrect product, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The issue is reported within 48 hours of receiving the order

  • The product is unused, unopened, and in its original packaging

⚠️ For hygiene and safety reasons, used or opened cosmetics, skincare, or serums are not eligible for return or refund.

2. Non-Returnable Items

The following items are non-returnable:

  • Opened or used products

  • Products damaged due to customer misuse

  • Items purchased during sale, clearance, or promotional offers

  • Free gifts or complimentary items

3. How to Request a Return

To initiate a return request:

  • Contact us through our website within 48 hours of delivery

  • Share your order number, clear images/videos of the product, and a brief explanation

Our team will review your request and guide you through the next steps.

4. Refund Process

Once your return request is approved:

  • The product may be inspected (if required)

  • Refunds will be processed in the form of:

    • Store credit, or

    • Replacement product, or

    • Refund to original payment method (where applicable)

Refund processing time may take 7–10 working days, depending on the payment method.

5. Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong item), return shipping costs will be covered by Millurra

  • If the return is due to customer preference, shipping charges are non-refundable

6. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

  • Refunds will be provided via bank transfer or store credit, as applicable

  • Accurate bank details must be provided to process refunds

7. Order Cancellation

  • Orders can only be cancelled before dispatch

  • Once the order has been shipped, cancellation is not possible

8. Exchange Policy

We currently do not offer exchanges unless the product received is damaged, defective, or incorrect.

9. Policy Updates

Millurra reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us through our website. Our support team will be happy to assist you.