Shipping policy

Shipping Policy

At Millurra, we aim to deliver your orders safely and on time. Please review our shipping policy below to understand how we process and deliver orders across Pakistan.

1. Shipping Locations

  • We currently ship nationwide across Pakistan

  • Orders are delivered through trusted third-party courier services

2. Order Processing Time

  • Orders are usually processed within 1–2 working days

  • Orders placed on weekends or public holidays are processed on the next working day

You will receive an order confirmation once your order has been successfully placed.

3. Delivery Time

Estimated delivery time after dispatch:

  • Major cities: 2–4 working days

  • Other cities & remote areas: 3–6 working days

Delivery times may vary due to weather conditions, public holidays, or courier delays.

4. Shipping Charges

  • Shipping charges (if applicable) are displayed at checkout

  • Any free shipping offers will be clearly mentioned on the website or during promotions

5. Cash on Delivery (COD)

  • Cash on Delivery is available across Pakistan where supported by courier services

  • Customers are requested to keep the exact amount ready at the time of delivery

6. Order Tracking

  • Once your order is dispatched, tracking details may be shared via SMS or WhatsApp (where available)

  • Customers can track their order using the provided tracking information

7. Incorrect Address or Delivery Issues

  • Please ensure your shipping address and contact details are accurate at checkout

  • Millurra is not responsible for delays or non-delivery due to incorrect or incomplete address details

  • Re-shipping charges may apply in such cases

8. Damaged or Missing Packages

  • If your package arrives damaged or appears tampered with, please inform us within 48 hours of delivery

  • Clear photos or videos may be required for verification

9. Failed Deliveries

  • If a delivery attempt fails due to customer unavailability or refusal, the order may be returned

  • In such cases, re-delivery or refund eligibility will be assessed according to our Return & Refund Policy

10. Policy Updates

Millurra reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us through our website. Our support team will be happy to assist you.